Castlegate & Derwent Surgery

Improvement need! Sitting in nurse waiting area when someone else the loo behind me, the smell was overwhelming- the toilets should be double doors to prevent this happening- i.e like supermarket toilets.

Wanted help with painful poor nurse was lovely but unable to refer for a faster appt to podiatrist. Earlier available appt is 26th April. I suffer from swollen legs and feet and if this hard slan got worse could lead to an injection which would be difficult.

Recommend

Involvement

Rating not given.

Cleanliness

Rating not given.

Staff

Rating not given.

Appointment

Waiting a month for a semi urgent appointment for a 10 year old child is not acceptable. There are insufficient GP's for this practice. Three previous practices that provided good healthcare have merged into one very poor one. The staff individually are all good.

Recommend

Involvement

Cleanliness

Staff

Appointment

saw promptly and with good humor.

Recommend

Involvement

Cleanliness

Staff

Appointment

As an DC to Generian I object to your check-in machine using first name only. Either, full name - pref or title and surname.